FAQs

Can I order in stock items with preorder items?

Yes, however we won't ship your order until all items are available to send together. If you want them sent as soon as they are available please make separate orders.

Can I return my order?

If you change your mind, or receive another copy as a gift, or for whatever reason - as long as the game comes back to us within 30 days in new, sealed condition then we'll happily refund you (minus postage)

I have a problem with my order, how do I get help?

We're sorry to hear that! It's very rare that there is an issue with an order, but we are here to help with any issues. You can call us on 01268 550717, email russ@theboardgamehut.co.uk or message me on Facebook (search for Russell Neave-Houghting - with a name like that, there's only one of me ;) )

When will my order be shipped?

We ship all orders as soon as possible, but as a general guide orders placed before Midday are dispatched the same day. Orders placed after midday may not be dispatched until the next working day.

I want X game, can you get it?

If you get in touch and let us know what you're looking for we will do our best to get it in for you

We bought a game and we're struggling with the rules, can you help?

We haven't played every game in the store, but we have played a LOT of them. If you're stuck, give us a shout and we'll see if we can help...and if we can't, I'm sure we can point you in the right direction

How much does delivery cost?

We offer free UK delivery using Royal Mail & DPD

OUR SERVICES

Communication

You can get in touch in numerous ways, we'd love to hear from you! You can email russ@theboardgamehut.co.uk, call us on 01268 550717 or find us on Facebook

Payment

We use SagePay for payments on the website by Visa, MasterCard, American Express and PayPal

Discounts

Get a 3% discount when you spend £75 and 6% when you spend over £150 in one transaction

Gift Wrapping

If you are buying a gift for a loved one we'd be happy to gift-wrap it for you and send it direct. Just select that option during checkout

Support

We pride ourselves on our customer support, if you have any problems at all, let us know and we'll do everything we can to ensure you remain a happy customer

Passion

We are board-gamers ourselves and love being able to help spread this awesome hobby - Check out our YouTube channel at www.youtube.com/BoardGamingAtHome

BLOG

Two great events, will we see you at either of them? Read more...

Win a copy of Gloomhaven!

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How do you fancy winning the big box of epicness that is Gloomhaven? Read more...

Battling in the Lab!

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Our latest small UK designer product has arrived! This time we have Lab Wars by Alley Cat Games. Read more...

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Review By Henry Fosdike 0 1 2 3 4
Having discovered the 'Board Gaming at Home' channel, I then realised they were moving into selling games! Only recently made my first purchase through them but it was extremely fast and well packaged, arriving only a couple of days after orderi ...
Feb 4, 2017
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Review By Nick Welford 0 1 2 3 4
I have used the Board Game Hut a number of times and always been more than happy with the service. The family business ethos shines through and the store offers great prices, fast delivery and all round top notch service! The online equivalent o ...
Feb 3, 2017
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Review By Andrew Griffiths 0 1 2 3 4
I have nothing but good things to say about the Board Game Hut... initially recommended to me online, I have found the store and Russell (who runs it) to be exceptional. Items always come well packaged, in good time and are clearly looked after ...
Feb 3, 2017
Verified Purchase