Coronavirus Update 24th March 2020 - Online Sales Operating as Normal & Clarifications on our position

Tuesday, 24 March 2020  |  Russ

Special Coronavirus Update...

This is a copy of the update we just posted on our Facebook page. For the most up to date information we recommend liking/following our Facebook page at https://www.facebook.com/TheBoardGameHut

Our online store is operating as normal, but we want to reassure you that we are operating responsibly and provide more advice if you're worried...

The advantage of being a small, family run business here is that Russ is working from home on admin, Kelly is travelling to the shop by car alone, and working alone, packing and posting your orders. She is not coming into contact with anybody except delivery drivers (who are doing contactless delivery) during her work day. (We do it this way around because Russ doesn't drive and would have to take the train to work which is not ideal)

There has been advice to clean items arriving from outside when we bring them into our houses - most board games are wrapped in shrink-wrap, we recommend unwrapping and disposing of the shrink-wrap and then washing your hands (and don't touch your face in between).

You can rest assured that we are doing our very best to behave responsibly and protect both ourselves and our customers while trying to ensure our business survives...

...If you look back at our updates over the past week you will see that we have taken steps BEFORE the government ordered it (for example, we took the decision over the weekend and already closed our physical store yesterday lunchtime before the government told us to). We will continue to use our best judgement.

Sources for our decision to continue working...
This document states " Online retail is
still open and encouraged and postal and delivery service will run as normal." https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874732/230320_-_Revised_guidance_note_-_finalVF.pdf
This document states this included in the list of reasons to leave the home "Travelling to and from work, but only where this absolutely cannot be done from home." https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874742/Full_guidance_on_staying_at_home_and_away_from_others__1_.pdf
This news article from the BBC states "Businesses will still be able to take online orders and deliver items to people's homes." https://www.bbc.co.uk/news/business-52011915

Best Wishes, Russ & Kelly

https://www.theboardgamehut.co.uk

Shipping Update

6th April 2020 

We are still operating but only shipping orders on Monday, Wednesday & Friday mornings (Midday cutoff)

For more information please see this update