This page is a new feature and is a work in progress, we will add more questions & answers as they crop up 🙂
The tables in our cafe area only seat up to 6 people.
If you are a large party, please contact us, we may be able to host you privately in our separate, upstairs event space (subject to availability)
A 3 hours session costs £5 per person during peak times, and £2.50 per person during off-peak times.
We have broken that down into an hourly rate so that you can add additional hours when you book instead of having to add another session if you want to stay longer 🙂
We have a minimum bookable session of 3 hours, but you can add additional single hours after that
We dispatch Daily from Monday to Friday. We’ll ship same day on in stock orders received by 1pm.
More often than not, if you’ve not seen an order confirmation it’s because it’s gone into your Spam/Junk email folder.
If it’s not there, please get in touch with any queries 🙂
We pride ourselves on our packaging!
Over the years we have learned to package very well, usually with void fill between your game(s) and the outer packing box.
We do reuse packaging where we can (recycling is a good thing!), but we always make sure your games arrive in pristine condition no matter how rough the postal services treat them.
(We believe we could count on our fingers how many damaged deliveries we’ve had reported in the past 5 years!)
Yes!
This may seem like a silly question, but it isn’t – some stores list items they’re expecting to arrive within a few days as being in stock in order to get your custom first. (Have you ever ordered an ‘in stock’ item and then wondered why it took them days to dispatch it?)
We do not do this – if the website says it’s in stock then we physically have the game in our shop. Our shop till runs from our website, so our stock levels are real-time.
(Obviously mistakes do happen and we may have a stock error due to thieves or perhaps a customer buys an item in store just before you checked out, but this is VERY rare and unlikely)
The vast majority of UK orders are sent by Royal Mail Tracked 48 – upgraded services are available when you checkout at a small extra cost
Some heavier items are sent by DPD (Monday to Friday)
Heavier items going to addresses that are not part of the mainland UK tend to go by Hermes.
At the moment we only deliver within the UK
Your billing address can be outside of the UK, but the shipping address has to be in the UK (so if you’re in Ireland and using Parcel Monkey in Northern Ireland we can still deliver to you)
We may resume international shipping once the Brexit transition is over and we can assess the costs.
At the moment, we have to manually adjust your account funds for your Friends of the Hut monthly payments.
During waking hours, we normally get them added for you within 30 minutes of your payment going through. If you ordered during the night, then you can expect them to by done by 10am.
(We are hopeful that the developers of the plugin we use will soon update it so that we can make it automated)
