This page is a new feature and is a work in progress, we will add more questions & answers as they crop up 🙂
Are pre-orders guaranteed?
We do everything we can to ensure you receive your pre-order on it’s release date, and the vast majority of pre-orders are supplied on time.
We only offer pre-orders for products which we have already pre-ordered with distributors. We also order extra copies to reduce the risk of shortages and give us some to left over to sell on release.
However, occasionally, on super popular titles one distributor does sometimes find themselves unable to fill all of their pre-orders. That in turn means sometimes we are short-supplied. When this happens we ship our available copies starting with the earliest preorders first.
We then email anybody who we were unable to supply and give them the option of waiting for a restock or cancelling and getting a full refund.
Is the release date confirmed for my preorder?
Unfortunately board game release dates are prone to slipping, so all release dates are estimates.
Our estimates are based on a combination of information from the distributor, publisher and our own experience. We tend to err on the side of caution (if a game is expected in Q3 that could mean July, August or September and we’ll list as the end of September)