Frequently Asked Questions

This page is a new feature and is a work in progress, we will add more questions & answers as they crop up 🙂

What Days do you dispatch orders on?

We dispatch Daily from Monday to Friday. We’ll ship same day on in stock orders received by 1pm.

Will my order be well packed?

We pride ourselves on our packaging!

Over the years we have learned to package very well, usually with void fill between your game(s) and the outer packing box.

We do reuse packaging where we can (recycling is a good thing!), but we always make sure your games arrive in pristine condition no matter how rough the postal services treat them.

(We believe we could count on our fingers how many damaged deliveries we’ve had reported in the past 5 years!)

Which postal services do you use?

The vast majority of UK orders are sent by Royal Mail Tracked 48 – upgraded services are available when you checkout at a small extra cost

Some heavier items are sent by DPD (Monday to Friday)

Heavier items going to addresses that are not part of the mainland UK tend to go by Hermes.

Where do you deliver to?

At the moment we only deliver within the UK

Your billing address can be outside of the UK, but the shipping address has to be in the UK (so if you’re in Ireland and using Parcel Monkey in Northern Ireland we can still deliver to you)

We may resume international shipping once the Brexit transition is over and we can assess the costs.

Why can’t I select shipping for glue and spray cans?

Unfortunately these products have very strict training & labelling requirements and even then, only with certain carriers. This means that currently we cannot post solvents or aerosols.